INDUSTRY – INFORMATION TECHNOLOGY
Web Development, Mobile App Development, DevOps & CloudOps| Deltacubes | Virtual IT Solutions

INDUSTRY – INFORMATION TECHNOLOGY

About The Client

The European SaaS provider operates an extensive network of 150 servers, strategically positioned to deliver a wide array of comprehensive IT systems and solutions tailored for enterprises. Their offerings include cloud-based applications, data storage, and management solutions that enhance operational efficiency and scalability for businesses of all sizes. By leveraging a robust infrastructure, the provider ensures high availability, security, and performance, enabling enterprises to focus on their core operations without the burden of managing complex IT systems.

The SaaS platform includes features such as automated backups, real-time analytics, and integrated communication tools, all designed to streamline workflows and improve collaboration among teams. Additionally, the provider prioritizes data security and compliance with European regulations, such as GDPR, to protect sensitive information and build trust with clients. By delivering tailored solutions that adapt to the evolving needs of enterprises, this SaaS provider positions itself as a key partner in driving digital transformation across various industries.

Project Overview

The customer’s need for cloud infrastructure maintenance and support centers around several key objectives: consolidation, modernization, and ongoing management of their diverse IT environment. Here’s a detailed breakdown of each component:

The customer seeks cloud infrastructure maintenance and support to consolidate, modernize, and manage their diverse IT environment. By consolidating resources, they aim to reduce complexity and costs while achieving centralized management. Modernization will involve upgrading legacy systems to utilize cloud-native technologies, enhancing application performance and responsiveness. Ongoing management will focus on proactive monitoring, automated maintenance, and ensuring compliance with security standards. Additionally, the customer requires DevOps consulting to foster collaboration between development and operations teams. This will optimize workflows and improve scalability, ultimately enabling a more efficient and agile IT infrastructure. The goal is to create a robust environment that supports their evolving business needs.

Challenges They Faced

The customer faced several challenges that required expert intervention:

1. Complex Infrastructure Management:
Their cloud environment comprised 200 servers across both Windows and Linux platforms, utilizing various virtualization technologies like XenServer, KVM, and VMware vSphere. This fragmented setup made management difficult, resulting in inefficiencies and increased maintenance burdens.

2. Inadequate Service Configuration:
Many services within the environment were improperly configured, leading to performance issues and potential security vulnerabilities. The customer needed these problems investigated and resolved, accompanied by comprehensive documentation.

3. Ongoing Maintenance Needs:
The customer required continuous DevOps support during business hours (8 AM to 5 PM) to ensure system uptime, enhance security, and maintain hardware consistency, all without the need to hire a dedicated in-house team.

Solutions Provided

Deltacubes delivered a comprehensive solution to address these challenges:

1. Infrastructure Consolidation:
• VMware Consolidation: To simplify management, Deltacubes consolidated the multiple hypervisors into a single, cost-effective infrastructure using VMware. This allowed the Customer to manage their entire data center from a single control point, significantly streamlining maintenance tasks.

2. Service Configuration and Optimization:
• Issue Resolution: Deltacubes Team thoroughly investigated inadequately configured services, provided tailored solutions, and documented all changes in detail to prevent future issues.
• Regular System Modernization: The DevOps team regularly revised and optimized internal services, including database systems, antivirus protection, monitoring systems, and file-server systems. They also consolidated database systems into clusters to improve performance and resilience.

3. Consulting for Scalability and Performance:
• Ongoing DevOps Consulting: Deltacubes provided ongoing consultations on infrastructure upgrades and modifications, ensuring that the Customer could scale efficiently and maintain high performance.

Tech Stacks Used

• Operating Systems: Windows Server 2008 R2,
• Virtualization: VMware vSphere 5.5, Citrix XenApp
• Database Management: MS SQL Server 2008 R2, 2012
• Network Management: Nagios
• Scripting: PowerShell, Bash
• Scripting Environment: SAPIEN PowerShell Studio
• Data Protection: Symantec Backup Exec
• Other Tools: Citrix NetScaler, Citrix StoreFront, Citrix ShareFile, HP Storage, HP BladeSystem, MS Office, MS Visio, MS Failover Cluster, MS SQL Server AlwaysOn, vSphere HA & DRS

Impact

The Customer now benefits from a cost-effective and efficient DevOps service, allowing them to avoid the need for a dedicated in-house administration team. Deltacubes support and consulting have enabled the Customer to introduce more efficient and high-quality services, improving overall system performance and scalability.

Conclusion

By focusing on these areas, the customer can expect to achieve a more efficient, secure, and adaptable IT environment that aligns with their business goals. The partnership with a cloud infrastructure expert will facilitate a smoother transition and ensure that their cloud ecosystem remains robust and competitive in a rapidly evolving digital landscape.
INDUSTRY – INFORMATION TECHNOLOGY
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